At Flex and Flow, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit flexandflow.in, contact us, or use our spa, salon, and wellness-related services.
By using this website, you agree to the practices described in this Privacy Policy.
1. Who We Are
Flex and Flow is a wellness and spa business based in Hyderabad, offering services such as massage and selected salon-related services through its website and direct customer contact channels.
For privacy-related questions, you may contact us at:
Business Name: Flex and Flow
Website: flexandflow.in
Phone / WhatsApp: 9703672105
Email: [Insert business email]
Address: [Insert full business address]
2. Information We Collect
We may collect the following types of information:
a) Information you provide directly
- Your name
- Phone number
- WhatsApp number
- Email address, if you send it to us
- Appointment, enquiry, or service-related details
- Any message or information you share when contacting us
b) Information collected automatically
When you browse our website, we may automatically collect limited technical information such as:
- IP address
- Browser type
- Device type
- Pages visited
- Date and time of visit
- Referring website or source
c) Payment-related information
If you make payments for services or packages, payment processing may involve third-party payment providers. We do not intend to store your full debit card, credit card, or banking details directly on our website unless clearly stated otherwise.
3. How We Use Your Information
We may use your information to:
- Respond to your enquiries
- Schedule or confirm appointments
- Provide requested services
- Communicate with you by phone, WhatsApp, or email
- Share service, booking, or package-related information
- Improve our website and customer experience
- Maintain internal business records
- Meet legal, regulatory, or security obligations
4. WhatsApp, Calls, and Direct Contact
Our website encourages visitors to contact us directly by call or WhatsApp for service information and bookings. Information shared through these channels may include your phone number, name, and service enquiry details. Such information is used only for customer communication, appointment coordination, and service support.
Please note that when you contact us through third-party platforms such as WhatsApp, your interaction is also subject to that platform’s own privacy practices.
5. Cookies and Similar Technologies
Our website may use cookies or similar technologies to support normal website functionality, improve performance, remember preferences, and understand visitor activity.
You can control or disable cookies through your browser settings. However, some parts of the website may not function properly if certain cookies are disabled.
6. How We Share Information
We do not sell your personal information.
We may share information only where necessary, such as with:
- Website hosting and technical service providers
- Payment processors
- Communication tools or service providers
- Legal or regulatory authorities, if required by law
- Professional advisors where reasonably necessary for business operations
Any such sharing is limited to what is necessary for the relevant purpose.
7. Data Retention
We retain personal information only for as long as reasonably necessary to:
- respond to your enquiry,
- manage customer communication,
- provide services,
- maintain business records, or
- comply with legal requirements.
When information is no longer needed, we take reasonable steps to delete or securely manage it.
8. Data Security
We take reasonable administrative, technical, and organizational steps to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.
However, no website, server, or electronic transmission method is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
9. Your Choices and Rights
Depending on applicable law, you may request to:
- access the personal data we hold about you,
- correct inaccurate information,
- update your contact details,
- request deletion of data that is no longer required, or
- withdraw consent for certain communications.
To make such a request, contact us using the details provided in this policy.
10. Third-Party Links and Services
Our website may contain links or integrations that connect you to third-party platforms or services, such as WhatsApp or payment tools. We are not responsible for the privacy practices, content, or policies of third-party websites or services. You should review their policies separately before using them.
11. Children’s Privacy
Our services and website are not intended for children to independently provide personal information without appropriate supervision or lawful basis. If you believe a child has submitted personal information to us improperly, please contact us so we can review and remove it where appropriate.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect business, website, legal, or operational changes. Any revised version will be posted on this page with the updated effective date.
13. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Flex and Flow
Phone / WhatsApp: 9703672105
Address: 2nd Floor 206, Bus Stop, NH 9, behind Madinaguda, Madinaguda, Deepthisri Nagar, Hyderabad, Telangana 500049